Client Testimonials

Rod Bland Founding Director, RamCity

"When we first started to sell computer memory online back in 2005, we really had no idea what we needed in a payment gateway, but chose eWAY based on the recommendation of a colleague. It was a fortunate decision for us as we have been able to grow our business from just a small operation selling only to Australian customers, to a global operation billing customers in four different currencies.

"eWAY has been a critical partner to our success, and I wholeheartedly recommend their services to anyone who needs a reliable and professional online or offline credit card billing solution."

Claire Robertson Marketing and eCommerce Manager, Australian Geographic

"Since setting up our eCommerce site, sales and profits have increased by 400%. In six months, we expect to be selling to overseas customers. With eWAY, the customer knows that their details are kept secure, and we can easily track transactions and provide instant refunds through MYeWAY."

David Denton Finance Director at The Biggest Loser Club

"Our in-house development team are constantly looking at ways to improve the online business. A web-design company recommended we use eWAY, and we found the rollout and integration very easy. You can do things quickly, and it's cost effective. Our overall business has grown, both online and offline. We work in Asia & the UK and the other payment gateways just aren't as compatible as eWAY."

Val Chapman Team Leader for the Receipting Department at Kennards Hire

"Our development company recommended eWAY as the best way to take online payments. Their relationships with banks are particularly helpful, and the service is so reliable. We never have to worry about it – it’s always there when we need it. MYeWAY makes it easy to keep track of the business; It's great being able to schedule reports to be sent to myself and to colleagues."

Andrey Tyshchenko Managing Director of iVirtual

"We've been with eWAY for five years now. The most important thing it provides us is convenience; it's a good system, and well set up, with good customer service."

Adam Barnes Merchandise Co-ordinator, Cronulla Sharks "Sharks Store"

"Our web developer recommended eWAY. It’s important to know our customers are real people; eWAY checks that each transaction is valid. Once an order is completed, we know the payment will be processed. Since we went online, we've had substantial growth – well over 100%. Before our monthly sales were in the thousands, now they’re in the tens of thousands. eWAY is just easy!"

Nikki Douglass Data Manager, Diabetes Australia

"When we used Google to look for a good online payment gateway, eWAY was the first result, and the feedback from other merchants was really good. eWAY has a good plan for charities, so we made a test donation to another eWAY client, the McGrath Foundation, and it went really well. And when I discovered that the company was based in Canberra, I knew it was the right choice. The most important thing is the convenience. We never have to think about it, because it works so well. It just happens. eWAY has prompt, efficient service, which was especially useful during the sign-up process. Now the gateway makes it possible to manage 2000 pharmacies at once. The customisable receipts are really useful as well."

Adam Vecchi Web Developer at Pentax Australia

"I'd heard good things about eWAY, both from other developers and online. MYeWAY has good functionality and is very easy to use. I was building the website myself, and looking for a gateway that I could integrate with Drupal – eWAY's shopping cart compatibility made the integration process very easy."

Bruce Grey Director, Teleflora 

"We were using another provider, and had nothing but issues with them. I did some research on the internet and straight away found eWAY – I called them up and we've been happy every since. The reporting features in MYeWAY are straightforward and provide me with the information I need. Speed of processing is great, the integration was easy. Since we went online, sales and profits have gone up by more than 50%. The way the net has contributed to the growth of the business has been phenomenal. eWAY invented the wheel, why would we re-invent it?"

Paul Warren Managing Director and Owner, Warcom

"eWAY is cost-efficient, accessible, and took the pain out of dealing with the bank. We’ve gone from a few thousand dollars a year, to several million a year."

Luke Faccini Chief Monetary Officer and an owner of Sureslim Online

"Our web developer said eWAY was easy to implement. We'd had dealings with PayWay before, and we were looking for a smoother integration process. It’s great being able to easily reverse or retry transactions in real time. eWAY makes day-to-day transaction management simple. Since we moved our business entirely online, sales have tripled."

Catarina Ng Marketing and Strategy, Aesop

"We did some research into a few different providers and selected eWAY. We need the transactions to be secure and the system easy to use, eWAY offers us both. Due to the demands of an online business, security and real-time transactions are vitally important."

Erica Blythe Financial Controller, Sofitel Sydney Wentworth

"When a previous eWAY client joined our business, he recommended eWAY as the best way to process payments through our website. To buy gift vouchers, customers used to have to call us to provide their details, and then we'd have to mail the voucher to them. Now that customers can purchase gift vouchers online, we receive the funds instantly and the customer can print out the voucher straight away. It's much more efficient."

Shelley PartridgeRetail Online Co-ordinator, RSPCA NSW

We used to only sell through our catalogue, which was distributed once a year. Now that the business has expanded online, our sales have more than doubled. I really like the back end of the site, and how easy it is to keep track of sales and issue refunds, which used to be a very complicated process. eWAY has very, very easy reporting. And great security, too - security is critical when you're dealing with donations. eWAY takes a lot of hassle out of managing our customers.

Robert McKimmieChief Financial Officer, RSPCA WA

"eWAY offers reliability, good reporting, and easy refunds. The website is really user-friendly, which is great. eWAY has made it so much easier for the customer, and for us. The reporting is wonderful. It used to take us days to deal with refunds - now it's all done in the same day. It's magic."

Jakki TempleDirector of Sales and Marketing, Sofitel Sydney Wentworth

"eWAY's security provides our customers with peace of mind, and the reports make it easy to keep track of the business. We used to only sell gift vouchers in person and over the phone, and it was just unmanageable. Now that we can direct customers to the website, it's much easier for them, and it makes accounting simpler too."

Joe PaganoHead of Strategic Planning, Game

"Since the website went live, the online side of our business has become huge. Sales have increased by 300%. eWAY makes it easy for us to deal with the bank, and ensures that we receive funds instantly, and the Beagle notifications are very valuable in protecting our business from fraudulent transactions. eWAY takes the hassle out of our financial management."

RepresentativeEncyclopaedia Britannica Australia

"Signing up with eWAY was a good decision. MYeWAY is so simple and easy to use. All I have to do is click and I can download reports."

Michael JonesWebmaster, Holden Special Vehicles

"Security is the most important thing to us. With eWAY, we know our customers' details are protected. And the reporting is really good – you can use MYeWAY to instantly see every transaction, and it's easy to process refunds if you need to."

Chris NanniAccounts Receivable, Hawthorn Football Club

"We were looking for a payment gateway for our new website, and our bank recommended eWAY as a solution. Knowing that our payments are made safely and securely is very important as is the ability to reconcile all the payments made each day. eWAY's real-time transaction processing and recording really makes things easy."

Peter NobleFinancial Systems Manager, University of Western Sydney

"The XML service allows us to see the result of each transaction instantly. The most important thing is eWAY's quick response to payment approvals. It's great to have a reliable service.”

Ainslie ThompsonPuma Australia

"Knowing that our payments come from real people, and that they are secure, is really important. eWAY is so convenient for the business, and the security features are great."

Steven De CostaChief Marketing Officer, Uber Global

"Our business has been featured on the BRW Fast 100 several times. We've been growing rapidly since the very beginning, in part powered by the flexibility of eWAY's payment solutions. It's about aligning ourselves with a respected provider. We've stuck with eWAY through a number of years because it's always stayed on the leading edge of payment gateway providers – it's always remained flexible and relevant. The most important thing is the high capability and reliability of the eWAY platform. eWAY's service is almost never down."

Christina HydeCEO, MyBagTag

"I like to get my information quickly. If we get any queries from customers, eWAY makes it easy to answer them promptly. eWAY also gives us the ability to charge in multiple currencies and sell globally. Now 40% of our business is international."

Chris NaylorWebsite Manager, International Cricket Hall

"The whole payment process has become much better since we moved online. eWAY's security and ease of integration is really valuable to us. Their pricing is competitive, and it's an Australian company, with lots of high-profile clients."

Jackie VonrenouardMembership Supervisor, Canberrra Southern Cross Club

"Our developer had worked with eWAY in the past and recommended their services. It’s great to know straight away that the funds have been deposited, and to have a record of each transaction. eWAY’s easy integration into our website and membership database is really important too."

Simon IsaacsManaging Director, Accommodation Clearing House

"We've been a client of eWAY's for seven years now. The team was very helpful when we were first setting up, and they're still really good at responding to all our queries. The XML works really well, and being able to see transactions in real time is very handy. The usability of MYeWAY is good too – the most important thing it provides is speed and ease of use."

Irene O'DuffyDirector, Bodywise Victoria

"With eWAY, customers feel confident that they can make purchases and their data will be kept secure by a respected company. I like the settlement reports, I like MYeWAY, I like being able to search for transactions and find them easily. The interface makes it so simple to refund or recharge a customer, and the ability to process manual transactions is great too. We've converted lots of our ladies to using the internet, so the business is expanding every month."

Rob OerlemansExecutive Officer, Lions Clubs Australia

"Ease of use and costs were the deciding factor. Now that we use eWAY, we don't need a physical credit card machine any more. Since we signed up, eWAY has just always been there."

Michael SykesCareer Mums

"Our developer had worked with eWAY before and recommended them. We also spoke with other eWAY customers and our bank – everybody said good things about eWAY. Once we signed up, they got us up and running very quickly. It’s great that the gateway can be securely embedded into our site. The reporting functions are really good too, and MYeWAY is great. We used to have a pretty loose risk structure; since integrating Beagle Antifraud we feel more comfortable dealing with potentially suspect transactions. It's an excellent tool."

Mardi LinkeFinance Managers, RSPCA (ACT)

"Having the ability to take donations online is so much easier than the older system – people used to have to write their details on a piece of paper, or send us a cheque. Online donating makes the process simple and quick, and ultimately it costs us less. We had one eWAY account when I started with the company; since then we’ve opened another two accounts for other fundraising. Since we starting using eWAY for our Christmas Appeal, we’ve seen a definite increase in donations. It all works smoothly, MYeWAY is really handy and we can manage it ourselves. eWAY makes it easy for people to donate."

Alan BrewisDirector, Ezy Insure

"eWAY does everything for us - it's a turnkey solution, for lack of a better term. It helped us get up and running quickly. Now our online presence makes it much easier to get products out to market, which increases sales."

Pauline WilliamsMarketing Executive, Grant Burge Wines

"The instant transactions results are great, and the batch file processing is really useful."

Richard MorrisonGeneral Manager, IMAX Melbourne Museum

"Our ticketing systems service provider recommended eWAY as an option during the transition to a more 'in-house' online ticketing solution for our cinema. The competitive price and the ease of use of the eWAY platform sealed the deal for us and made the decision to partner with eWAY an easy one. Substantial increase in our online sales for all movies over the past two years reflects the efficiency and reliability of eWAY. We are able to leverage our online sales in the safe knowledge that we have a robust backend system to handle at times a very high level of trade. Instant reliable and secure transactions are paramount to our ongoing success to ensure customers are confident in transacting with our business. The easy-to-use reports from MYeWAY make reconciliation an almost pain-free process."

Andrew LeckeyIT Director, Domaine Chandon Australia

"First of all, we chose eWAY because of the customer service. eWAY has online chat, they answer calls promptly, and everyone always knows what they're talking about. eWAY works with all the major banks, and security is very important to them. The pricing is very competitive, but for us, it's more about efficiency. It used to take us two days to process orders from our wine club; with eWAY it's all done in an hour. The most valuable thing eWAY provides is the developer API, and the custom reporting, which allows us to easily see a breakdown of transactions categorised by card type."